FAQs
New Patient Information
At Dermhaus, our goal is to provide thoughtful, physician-led dermatologic care in a comfortable and welcoming environment.
Below you will find helpful information to prepare for your visit.
How Should I Prepare for my First Appointment?
Being prepared allows us to make the most of your time in office.
We recommend:
- Completing your patient forms in advance
- Bringing a current medication list
- Preparing any questions or concerns you’d like addressed
Our appointments are comprehensive and focused. We prioritize education, clarity, and creating a plan tailored to you.
We look forward to welcoming you to Dermhaus.
What Should I Expect at my First Appointment?
Your first visit is an opportunity for us to understand your skin concerns and goals so we can create a thoughtful, personalized plan.
During your appointment, you can expect:
- A comprehensive discussion about your skin concerns, medical history, and current skincare routine
- A thorough skin examination focused on your specific concerns
- Clear education about your diagnosis and treatment options
- Personalized recommendations for treatments, procedures, or skincare products when appropriate
Our goal is to provide expert guidance while ensuring you feel informed and comfortable with every step of your care.
At Dermhaus, we focus on thoughtful, physician-led dermatology designed to support long-term skin health.
Do You Take Insurance? How Can I Pay?
Dermhaus participates with select insurance plans for medical dermatology services.
- Aetna / CVS Health
- Ambetter
- BlueChoice HealthPlan (Commercial)
- BlueCross BlueShield of South Carolina
- Cigna Healthcare
- Clover Health
- Devoted Health
- First Health Network
- Humana (Medicare Advantage)
- Molina Healthcare
- Molina Marketplace Plans
- PHCS / MultiPlan
- Traditional Medicare
- TRICARE (TRICARE East / Select / For Life)
- UnitedHealthcare
- WellCare / Centene
Cosmetic dermatology services are not covered by insurance and are offered on a self-pay basis.
If you are unsure about your insurance coverage, we recommend contacting your insurance provider prior to your visit. Our team is happy to help verify benefits when possible.
We accept cash, check, and most major credit cards.
How Do Cosmetic Consultations Work?
Cosmetic consultations are designed to evaluate your goals and discuss treatment options such as neurotoxins, fillers, lasers, and skin rejuvenation.
If you choose to proceed with treatment the same day, the consultation fee may be applied toward your service.
What’s your Appointment and Cancellation Policy?
We kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your appointment.
Late cancellations or missed appointments may be subject to a fee. This policy allows us to respect the time of our providers and other patients seeking care.
If you are running late, please call our office as soon as possible so we can best accommodate your visit.
Is Parking Available?
Parking is available in The Jasper garage (first 90 minutes free), as well as along Barre Street and around Colonial Lake. The garage offers convenient access to the studio, and nearby street parking is often readily available
How Do Prescription Refills Work?
Please allow 2–3 business days for prescription refill requests.
For the fastest service, we recommend requesting refills directly through your pharmacy.
If additional evaluation is required before a refill can be approved, our team will contact you.
How Should I Care for My Skin After a Treatment?
Aftercare instructions will be provided at the time of your treatment.
Following your instructions carefully helps ensure optimal healing and results.
If you have questions after your visit or experience unexpected symptoms, please contact our office.
Do you Offer Skin Cancer Screening & Preventive Care?
Regular skin examinations help detect skin cancer early and allow for prompt treatment when needed. We recommend annual skin checks for most adults and more frequent monitoring for patients with:
- A personal history of skin cancer
- A family history of melanoma
- Numerous or atypical moles
- Significant sun exposure history
Protecting your skin through regular screening and sun protection is one of the most important steps in maintaining long-term skin health.
Do you Offer Physician-Recommended Skincare?
Healthy skin begins with a consistent, evidence-based skincare routine.
Our providers recommend dermatologist-tested products designed to support skin health and enhance treatment results.
Product recommendations are personalized based on your skin type, concerns, and treatment goals.
Why Should I Choose Dermhaus?
Dermhaus provides physician-led dermatology that blends medical expertise with thoughtful, personalized care.
Our practice focuses on:
- Dermatologic expertise
- Evidence-based treatment recommendations
- Medical and cosmetic dermatology in one setting
- Personalized care tailored to each patient
- We are committed to helping patients maintain healthy skin and feel confident in their care.
How Should I Care for My Skin After a Treatment?
Proper post-treatment care protects your skin and maximizes your results. While specific steps depend on your exact procedure, we recommend these core guidelines during your healing phase:
- Be Gentle: Wash with a mild, fragrance-free cleanser and lukewarm water. Avoid scrubbing or picking at flaking skin.
- Hydrate: Apply a physician-recommended moisturizer or recovery balm to support the skin barrier.
- Protect: Wear broad-spectrum mineral sunscreen (SPF 30+) daily and avoid direct sun exposure.
- Pause Actives: Stop using retinoids, acids (salicylic/glycolic), and exfoliants until your skin fully heals.
- Stay Cool: Avoid heavy exercise, saunas, and hot baths for the first 24 to 48 hours to minimize swelling and redness.
Contact Us
We hope to see you soon
320 Broad St., Suite 103
Charleston, SC 29401
Monday:
9:00 am - 5:00 pm
Tuesday:
9:00 am - 5:00 pm
Wednesday:
9:00 am - 5:00 pm
9:00 am - 5:00 pm
Thursday:
9:00 am - 5:00 pm
Friday:
9:00 am - 12:00 pm
Saturday:
Closed
Sunday:
